Not sure if it's safe to order from us? See what some of our customers have said:
Just wanted to take the time to thank you for all of your help with placing our order and getting it here to Australia. I unpacked it all last night and apart from Australian quarantine confiscating and destroying the fish food everything arrived safe and sound! Thanks also for including the service packs, I am a very happy biorb owner! Will be setting the fish tank up with Australian native fish, when it is all done will send some pics.
Thanks again, - Vanessa
VERY many thanks for this. Yes, it's amazing how helpful the people from Tetra were. Two separate people contacted me on the basis of the same one email, and all within moments of receiving it.
And now with your response, I'm really very impressed also! You can absolutely count me in as an affirmed and continuing customer! I've rarely encountered this degree of customer service...evidently, it's something in the water...!!
All the best, - Gerry
Although I am new to you at this my home email address, I do all my transactions from work and have deliveries sent there. Its just so much more convenient.
I can say that I find your web site easy to navigate and easy to select and order goods. All deliveries I have requested so far have come very quickly and without any problems.
All I can ask is for you to carry on as you are and keep up the good work.
I have bought from Aquatics-online on a few occasions and i have been very impressed with the prices and service.
On one occasion i made a mistake with my order and this was quickly sorted with no fuss.
The staff i've had contact with were very friendly, efficient and professional.
I intend buying from you again in the future and wouldn't hesitate recommending you to my friends.
The service I have had from you has been nothing more than first class. The web site is easy to navigate and use has well
I find the website very user friendly, and the fact that once you have placed the order that you get confirmation of your order and an email to tell you when your order is complete and when it is despatched, keep the good work up, after sales is also superb and I will keep using you.
Regards - Fiona
Thank you for sending the pump so promptly as in fact
you do all of your goods. I received it this morning ( less than 24 hrs from dispatch)and it is now in
the pond doing a grand job as you can imagine in this hot weather
Hello, I would just like to thank you for such a prompt & professional service, the items arrived next day and were well packaged. I found your site very efficient and easy to use. I have ordered from other websites and their service does not come close to that provided by aquatics-online. These are my first two orders from aquatics-online but I wil ensure that I order all my supplies from you in future. Fantastic! Regards
Thank you Jackie I must just say how impressed I am with the service I've had from you since placing my order, it's been excellent.
Just to let you know received my order about noon, expertly packed as always, (all present and accounted for :) Another fantastic order.
Order placed Sunday night, tracked on business post web site Monday/Tuesday : arrived Tuesday morning. Top service excellent-many thanks
- G Crosby
Your service is second to none! Both my orders have arrived the next day, and both beautifully packed. Customer Service, too, is excellent. I had no idea you existed until I accidentally found you on the internet - and I have been dealing with America! I shall certainly be back for more .. thank you very much for a wonderful service.
Thanks Jackie. Delivered today as expected. Another satisfied customer.
Thank you for contacting me. I will wait for the complete order thanks.
I would also like to take this opportunity to thank you for the excellent service I have received from Aquatics Online.
Hi just wanted to say thanks for a great service, got my order this morning : first class service thanks again.
look forward to dealing with you again shortly. cheers
Can I just say what a fantastic service you provide. Package arrived next day and the overall price was about 1/2 what my LFS could do it for!
Thank you for your excellent service.I ordered Tuesday pm, my order was delivered Thursday am.
Many thanks.- Geoff
We just had to write to thank you for the fantastic service we received from your company The pump and filter arrived sooner than expected and once put into our pond which we had to completly clean out worked a treat. This was our first experience of ordering goods over the net and it was so much cheaper than the local shops in our area. Once again thanks for the EXCELLENT service.
Order received earlier today. Many thanks for outstanding speed of delivery. Will recommend without hesitation.
Just wanted to say thank you for a brillant service with great speed, will be using you again in the future, shame more companies aren't like yours.
Many thanks, - Steve
That has got to be the best service around!!!! Less than 24hours after ordering and my gear arrives - you guys are the best!!!!! Will be recommending you on a couple of forums I'm active on, mainly PlecoFanatics and PlanetCatfish.
- Ian Pardoe