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| Just wanted to take the time to thank you for all of your
help with placing our order and getting it here to
Australia. I unpacked it all last night and apart
from Australian quarantine confiscating and destroying
the fish food everything arrived safe and sound! Thanks
also for including the service packs, I am a very happy
biorb owner! Will be setting the fish tank up with
Australian native fish, when it is all done will send
some pics. Thanks again, - Vanessa |
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| VERY many thanks
for this. Yes, it's amazing how helpful the people from
Tetra were. Two separate people contacted me on the
basis of the same one email, and all within moments of
receiving it.
And now with your response,
I'm really very impressed also! You can absolutely count
me in as an affirmed and continuing customer!
I've rarely encountered this
degree of customer service...evidently, it's something in the
water...!! -All the best, - Gerry |
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| Although I am new to
you at this my home email address, I do all my transactions
from work and have deliveries sent there. Its just so much
more convenient.
I can say that I find
your web site easy to navigate and easy to select and order
goods. All deliveries I have requested so far have come very
quickly and without any problems.
All I can ask is for
you to carry on as you are and keep up the good work.- Eric |
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| I have bought from Aquatics-online on a few occasions and i
have been very impressed with the prices and service.
On one occasion i made a mistake with my order and this
was quickly sorted with no fuss.
The staff i've had contact with were very friendly,
efficient and professional.
I intend buying from you again in the future and wouldn't
hesitate recommending you to my friends.- Stephen |
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| The service I have had from you has been
nothing more than first class. The web site is easy to
navigate and use has well - Robert |
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| I find the website very user friendly, and the fact that once
you have placed the order that you get confirmation of your
order and an email to tell you when your order is complete and
when it is despatched, keep the good work up, after sales is
also superb and I will keep using you . Regards - Fiona |
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Thank you for sending the pump so promptly as in fact
you do all of your goods. I received it this morning ( less
than 24 hrs from dispatch)and it is now in
the pond doing a grand job as you can imagine in this hot
weather - Jill |
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| Hello, I would just like to thank you for such a prompt
& professional service, the items arrived next day and
were well packaged. I found your site very efficient and
easy to use. I have ordered from other websites and their
service does not come close to that provided by
aquatics-online.
These are my first two orders from aquatics-online but I wil
ensure that I order all my supplies from you in future.
Fantastic! Regards - Mike |
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| Thankyou Jackie I must just say how impressed I am with
the service I've had from you since placing my order,
it's been excellent.- Sue |
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| Just to let you know received my order about noon, expertly
packed as always, (all present and accounted for :)
Another fantastic order.- Ken |
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| Order placed Sunday night, tracked on business post web site
Monday/Tuesday : arrived Tuesday morning. Top service
excellent-many thanks - G Crosby |
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| Your service is second to none! Both my orders have
arrived the next day, and both beautifully packed.
Customer Service, too, is excellent. I had no idea you
existed until I accidentally found you on the internet - and
I have been dealing with America! I shall certainly be
back for more .. thank you very much for a wonderful
service.- Penny |
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Thanks Jackie. Delivered today as
expected. Another satisfied customer.- Mark
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Thank you for contacting me. I will wait for the complete
order thanks.
I would also like to take this opportunity to thank you for
the excellent service I have received from Aquatics Online.-
Stevan |
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Hi just wanted to say thanks for a great service, got my
order this morning : first class service thanks again.
look forward to dealing with you again shortly. cheers - Rob |
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| Can I just say what a fantastic service you provide. Package
arrived next day and the overall price was about 1/2 what my
LFS could do it for! - Gavin |
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Thank you for your excellent service.I ordered Tuesday pm, my
order was delivered Thursday am.
Many thanks.- Geoff |
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| We just had to write to thank you for the fantastic service we
received from your company The pump and filter arrived sooner
than expected and once put into our pond which we had to
completly clean out worked a treat. This was our first
experience of ordering goods over the net and it was so much
cheaper than the local shops in our area. Once again thanks
for the EXCELLENT service.- Ernie |
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| Order received earlier today. Many thanks for outstanding
speed of delivery. Will recommend without hesitation. - Mike |
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| Just wanted to say thank you for a brillant service with
great speed, will be using you again in the future, shame
more companies aren't like yours. Many thanks, - Steve |
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That has got to be the best service around!!!! Less than
24hours after ordering and my gear arrives - you guys are the
best!!!!! Will be recommending you on a couple of forums I'm
active on, mainly PlecoFanatics and PlanetCatfish. - Ian Pardoe
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